Customer-agent-initiated claims and status checks
Policyholder agents may file loss notices, upload documentation or follow up on claim progress through permitted insurer APIs.
Executive question
How do we verify agent authority and protect claimant information?
What to measure
- Successful authenticated FNOL requests
- Document validation and freshness
- Authorization failures
- Duplicate claims and abuse
Relevant products and standards
A working draft, stewarded by Marrow, for how AI agents quote, compare and buy UK regulated insurance, with rules on consent, disclosures, data use and audit.
Duck Creek platform for insurers to deploy, coordinate and govern AI agents in core P&C workflows, launched with agentic underwriting workbench and first notice of loss applications.
Personal Agent Protocol: a draft (v0.1) for a customer's personal agent to identify itself to a business, get consent and open a session. Announced by Sierra and Meta on 6 Oct 2026 with six named partners; the 9 Oct draft lists seven initial partners and 35 design partners.
Relevant examples, not documented integrations, completeness, certification or endorsement. Listed alphabetically.
Evidence and current limits
Strategic pathway; not an observed market-wide adoption rate.
Draft analysis, under editorial review.