Industries › Global Banking & Financial Services › Trust, resilience & financial stability › B20

Third-party concentration, resilience and bank governance

Direct + SystemicCurrent regulatory frameworkCEOCFOCIOCRO

Banks integrating external agents must manage permissions, logging, fallback, concentration, vendor assurances, outages and cross-border regulation.

Open in the interactive banking map →

Executive question

Can we explain and recover from agent errors and provider failures?

What to measure

  • Critical agent inventory and supplier dependencies
  • Recovery from third-party incidents
  • Audit, stress-test and human override coverage

Relevant products and standards

Amazon Bedrock AgentCore In useRelevant example

AWS's service for deploying and running AI agents in production, with identity, memory, tool access and monitoring, whichever framework or model is used.

Microsoft Agent 365 In useRelevant example

Agent registry, identity, management, observability and governance.

Microsoft Copilot Studio In useRelevant example

Copilot Studio is a platform to build, customize, deploy and manage AI agents and workflows with built-in security and governance.

Microsoft Entra Agent ID gives AI agents managed identities and access controls; Microsoft Purview applies data security and compliance controls to agent activity.

Bank of England resilienceEBA DORAFSB risk practicesMAS AI guidelines

Relevant examples, not documented integrations, completeness, certification or endorsement. Listed alphabetically.

Evidence and current limits

Regulatory obligations vary; this is not jurisdiction-specific legal advice.

Research candidate — reviewer approval required

Other pathways