Business agents

Proposed MCP tools for quoting, binding, certificates and renewals. Pre-launch, waitlist only.

Seven task-specific AI agents help process high-volume food-spoilage claims after catastrophe events in Australia. Payout decisions are never automated: a human approves every payout.

Aon's internal placement, analytics and broking platform, used by its brokers and drawing on Aon's trading data. It assists brokers; it is not an autonomous agent.

A voice-enabled AI claims agent Aviva says it is building, with rollout planned later in 2026 (half-year 2026 results). Not yet live.

AXA's internal, vendor-neutral platform for building, governing and running AI agents, in use at five AXA entities and being scaled with Publicis Sapient. Not an external API.

Automates broker quote intake, submissions, proposals, servicing and renewals.

Bold Penguin's digital exchange for commercial insurance submissions and quoting; its DeX ai engine is offered to carriers and brokers through APIs, an MCP server and agent-to-agent connections.

CCC's cloud platform connecting auto insurers, repairers and partners, applying data and AI across claims and repair workflows such as fraud detection and subrogation. Not evidence of autonomous agents.

Duck Creek platform for insurers to deploy, coordinate and govern AI agents in core P&C workflows, launched with agentic underwriting workbench and first notice of loss applications.

Insurance-specific agents for pricing, underwriting and retention decisions.

Genesys Cloud Agentic Virtual Agent handles customer requests across voice and digital channels and carries out multi-step tasks in back-office systems within set guardrails, configured in AI Studio.

Guidewire framework, launched in its Qusar release (Aug 2026), for insurers to build, deploy and manage AI agents with access to policy, claims and billing data.

Agent that moves commercial insurance broker submissions from intake to a decision-ready file within the carrier's pricing, appetite and authority rules, with underwriter review where needed.

Fin is an AI customer agent built on proprietary models that resolves customer issues across service, sales and success channels.

Remote MCP server that lets outside AI agents call Intercom's Fin as a tool to answer support questions and run Fin procedures; requires a Fin Agent API key.

An AI-assisted platform for Marsh's brokers in the London insurance market that helps match and send placement requests, negotiate terms and bind contracts. Brokers approve every placement.

AI agents run by a retailer or brand on its own channels to handle customer tasks such as product questions, orders, returns and support.

Rocket's AI Agent is a chat and voice assistant on Rocket's websites that answers mortgage questions, helps with applications and preapproval, and hands clients to human bankers.

CRM-connected agents for sales, service and business processes.

AI agents on the ServiceNow AI Platform for IT, customer service and HR tasks, built in AI Agent Studio and coordinated by AI Agent Orchestrator. ServiceNow says they act autonomously.

AI agents for insurers that detect fraud in claims and policies, help plan investigations and automate routine case tasks, working alongside human investigators.

Sierra's platform (Agent OS) for brands to build, test and run customer-facing AI agents across voice, chat, email and messaging.

A decision platform for banks, lenders and insurers to build automated decision workflows and AI agents (for example, claims or onboarding review) with human experts monitoring results.

Zendesk AI agents answer customer service requests across messaging, email and voice, take actions in connected systems, and are tuned over time from past results.

Ada provides AI agents that handle customer service conversations across voice, messaging and email and complete tasks by connecting to business systems.

Decagon lets companies build, test and run AI agents that handle customer service conversations over voice, chat and email.

Forethought, now part of Zendesk, offers AI agents for customer support that answer and resolve customer issues, classify and route tickets, and score service quality.

Freddy AI is Freshworks' AI for customer and IT service: agents that resolve requests, a copilot that drafts replies and summaries, and insights for support leaders.

Kore.ai Agent Platform (Artemis) is used to build AI agents for customer service and employee tasks such as HR, IT and enterprise search.

LivePerson's Conversational Cloud is a platform for customer messaging and AI chatbots that identify customer intent, with Syntrix for testing AI agents before launch.

NiCE Cognigy is a platform for building AI agents that handle enterprise customer service over voice and chat, plus tools that assist human contact-center agents.

NiCE AI Agents handle customer service requests over voice and digital chat on the CXone platform, and can hand off to human contact-center staff.